- Where is the store based?
- Do you accept orders placed outside of the US and Canada?
- What is the store's return and exchange policy?
- What are your shipping policies? How long will it take to receive my order?
- What if I need my order here faster?
- How do you ship your items so they don't get bent/crushed/broken?
- Can you make a custom order?
Where is the store based?
Ottawa, Canada.Do you accept orders placed outside of the US and Canada?
We ship worldwide.What is the store's return and exchange policy?
If you are unhappy with your order, please contact us within 5 working days of receiving your parcel in order to resolve the problem. Refunds and exchanges are considered on a case-by-case basis.What are your shipping policies? How long will it take to receive my order?
Our items are a mixture of premade and made to order. Your whole order will be shipped at the same time, once all the items are completed, and will be dependent on the item with the longest production time. The average production time is five to seven days, but you will be contacted if the production time is longer. Please note we currently make two postal runs a week, on Tuesday and Friday mornings. Your order will be sent as soon as possible on this schedule.
You will receive a confirmation email once your order ships.
Cards, Magnets, Paper Garlands, and other flat items will be sent Lettermail by Canada Post with the estimated delivery of 4 to 7 business days in North America. This does not cover tracking confirmation and loss or damage. Please contact us if you would like your item(s) sent through Registered Mail.
Notebooks, Boxes, and other bulky items or large orders will be sent Regular Parcel by Canada Post, with the estimated delivery of 7 business days inside Canada. Please contact me if you would like your item(s) sent by Xpresspost.
International (outside of North America) delivery times may vary between 2 and 10 weeks depending on your distance, customs, and postal service.
Very rarely, packages suffer delays going through customs. Unfortunately, delays of this sort are out of our hands. You will be responsible for all duties, taxes and fees imposed by your country, but these are also very rare.
We can't always provide a faster shipping options, but we will do our best to accommodate your needs. If you require a shipping upgrade to Registered Mail or Xpresspost, or any other additions, please mention this in the notes section on checkout and we will email you with additional options.
We do not guarantee shipping times and do not issue refunds on items that don't arrive by a certain date.How do you ship your items so they don't get bent/crushed/broken?
It's very important to us that you not only receive your order in perfect condition, but that it lasts. This means taking care during both production and packaging.
Items sent Lettermail are placed in protective biodegradable plastic sleeves or wrapped in tissue paper and shipped in reinforced cardboard mailers to their final address. The mailers are designed to send photos and documents, so they protect against bending.
Items sent Regular Parcel are packed carefully into recycled cardboard shipping boxes, padded with reused newspaper and packing materials and packing taped shut. We do our best to seal the box to prevent water damage in case of rain while being delivered.Can you make a custom order?
We love making custom orders! We work hard to provide the perfect item to meet your request. With enough advance notice, we can obtain most colors or designs of paper. Please contact us with your ideas and we will be happy to create a special piece just for you.
Custom orders can take varying lengths of time to complete. When we give a quote for a custom order, we'll also give you an estimated time for completion of the item and an estimated shipping date.