Shipping policy

Our items are a mixture of premade and made to order. Your whole order will be shipped at the same time, once all the items are completed, and will be dependent on the item with the longest production time. The average production time is one to two weeks, but you will be contacted if the production time is longer. Please note we currently make two postal runs a week, on Tuesday and Friday mornings. Your order will be sent as soon as possible on this schedule.

You will receive a confirmation email once your order ships.

Cards, Wall Art, Magnets, and other flat items will be sent Lettermail by Canada Post with the estimated delivery of 4 to 7 business days in North America. This does not cover tracking confirmation and loss or damage. Please contact us if you would like your item(s) sent through Registered Mail.

Notebooks, Boxes, and other bulky items or large orders will be sent via Chit Chats. It comes with tracking and insurance, and partners with your local mail agency for delivery to your home address. Estimated delivery times are 7 business days in North America.

International (outside of North America) delivery times may vary between 2 and 10 weeks depending on your distance, customs, and postal service.

Very rarely, packages suffer delays going through customs. Unfortunately, delays of this sort are out of our hands. You will be responsible for all duties, taxes and fees imposed by your country, but these are also very rare.

If you require a shipping upgrade to Registered Mail or Xpresspost, or any other additions, please mention this in the notes section on checkout and we will send you an invoice for the difference in shipping costs.